Baku Tourist Hosting Office Privacy Policy

Baku Tourist Hosting Office (“BTHO”/”we”/”us”) is committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with AZE Data Protection Legislation. BTHO is registered with the Information Commissioner’s Office in accordance with that legislation.

1. General Privacy Policy

1.1 Information collected

We collect the information you choose to supply to us through inquiry forms purchasing our products and any time you e-mail us.

1.2 We also collect information automatically about your visit to our web site.

The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and as such, cannot be used to identify you.

1.3 This aggregate information is used to:

  • Aid strategic development

  • Audit usage of the site

  • Build up marketing profiles

1.4 Use of personal information

We process personal information collected via the Go Baku Card website for the purposes of:

Providing the best possible service
Processing any orders you may have made
Conducting market research surveys
Running Competitions
Providing you information about products and services offered by Baku Tourist Hosting Office

When purchasing a Go Baku Card, customers from EU countries will be given the choice to opt-in to receive marketing communication by checking a box. These communications include but are not limited to emails, SMS and push notifications, giving information, tips, and promotions on upgrades and third party offers relevant to a customer’s trip, and promotions on another city pass. Non-EU customers will have the option to uncheck a box to opt out from receiving these communications. All recipients can unsubscribe from marketing communication at any time, by clicking on the unsubscribe process included in every message.

1.5 Your personal rights and how to contact us

You have certain rights under existing data protection legislation including the right to request a copy of the personal information we hold about you if you request it from us in writing. You will have the following rights:

Right to access--the right to request copies of your personal information from us;

Right to correct--the right to have your personal information rectified if it is inaccurate or incomplete;

Right to erase--the right to request that we delete or remove your personal information from our systems;

Right to restrict--our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;

Right to data portability--The right to request that we move, copy or transfer your personal information;

Right to object--The right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics (see section 5 above).

To make inquiries exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact our Customer Services Team If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator which in Azerbaijan is the Information Commissioner’s Office.

How long do we keep your personal information?

We will hold your personal information on our systems indefinitely or until you request it is deleted. Even if we delete your personal information it may persist on backup or archival media for legal, tax or regulatory purposes.

2. Go Baku Card APP

2.1. When you download the GoBakucard (“the App”), synchronize your Go Baku Card with the App, or purchase the Mobile Card, BTHO will ask you for certain information including your name, phone number, postal address, email address, and contact details. BTHO may also record which services you are interested in as well as patterns of use and information requested by you and offer purchased. BTHO will never collect sensitive information about you without your explicit consent.

2.2. All personal information will be kept securely in accordance with our internal security policy and will be used to:

(A) Administer, run and enable your use of the App and the Mobile Card and any Special Offers and/or Card Holder Offers;
(B) Open and run your account and provide you with an up to date service;
(C) Generally, run the product and its related services.

2.3 Marketing Communications:

(A) As an integral part of the App and the services BTHO provides, once you have synchronized your Go Baku Card or purchased your Mobile Ticket, from time to time you will receive communications from BTHO by SMS, email or via the App about developments concerning offers, promotions, discounts, events, and new services or related activities we think you may find useful, together with location-specific offers.

(A) Whilst your personal data will not be passed to third parties these communications may concern services or related activities that other reputable companies that we select, wish to offer to you. (Note that if do contact any such third parties BTHO has no responsibility for any arrangements you make with them and any personal data that you provide to such companies will be governed by the terms of their privacy policies.)