1.1 Baku Tourist Hosting Office (“BTHO”/”We”/Us”/”Our”) is registered in AZERBAIJAN under company number 1803809161 and our registered office is Keykab Safaraliyeva 16 E, Baku AZ1010, Azerbaijan. Our trading address is THE SAME ADDRESS ABOVE

1.2 The Go Baku Card is the pre-paid card purchased via our website http://www.gobakucard.com The Mobile Card is an electronic virtual Card that runs on the Go Baku Card App (“the App”) and which is purchased via the App or our website. The App can be downloaded from the Google PlayStore or the Apple App Store. The GoBakuCard and the Mobile Card are together referred to in these Terms as “the CARD”.

1.3 Baku Travelcards may be purchased from BTHO with GoBakuCard but these are not available for purchase with the Mobile Card and would need to purchase separately from Stations.

2. Contract

2.1 These terms and conditions (“Terms”) and the completed online application form constitute the contract with you for the purchase and use of the CARD and are deemed to have been accepted by you by your agreement to purchase the CARD.

2.2 Your Go Baku Card, and if applicable, Travelcard will be despatched to you following receipt of your payment. Your Mobile Card is available for use as soon as your payment has been credited. The Card is valid for a period of 12 months from the date of purchase. You can ascertain the outstanding value remaining on your Card by calling BTHO +994502001540. 

2.3 BTHO acts as principal on its own account and not as agent for you or for any Attraction or Special Offer Provider.

3. Cancellation Rights

3.1 You have the right to cancel your order for the CARD, and any Travelcard purchased with it, within 30 days of completing your online or in App order. Note: this does not affect your statutory rights.

3.2 To cancel, you must contact BTHO by email (info@bakutourist.com) within 30 days of ordering online and, if already in a receipt, return within that 30 day period The Go Baku Card and any Travelcard purchased with it to Baku Tourist Returns, Az1010, Baku Azerbaijan. You are responsible for the cost of returning The Go Baku Card and transport travelcard. If you have not received your GoBakuCard or are using a Mobile Baku Pass, these will be canceled without you need to return anything to us. BTHO will reimburse you as soon as reasonably practicable after its receipt of the returned items.

3.3 Alternatively you can inform us of your wish to cancel by using this model cancellation form, which must also be sent within the 30 day period:

To: Baku Tourist Hosting Office Card Returns, Azerbaijan.
I hereby give you notice that I withdraw from my contract for the following:
[insert details of the GoBakuCard or the App and order ID number]
Ordered on: [insert date]
Name of Customer:
Address of Customer:
The email address of Customer (optional):

3.4 You do not have the right to cancel your order for the CARD and any Travelcard purchased with it within the 30 Day Money Back Guarantee if you have activated the GobakuCard or started using your Mobile Pass and/or any Travelcard.

3.5 Our Extended Money Back Guarantee (available for a 2.5% fee) gives you the right to cancel your order within 12 months of purchasing online. You must contact us by email (info@bakutourist.com.com) within 12 months and if already in a receipt, return your GoBakuCard and any Travelcard purchased with it to the address shown above. This extended right of cancellation does not apply if you have activated the GoBakuCard or started using your Mobile Pass and/or any Travelcard. All refunds will be minus the 2.5% fee.

3.6 Orders for event tickets are non-refundable and are not covered by the 30-day cancellation right or the Extended Money Back Guarantee.


4.1 The CARD entitles the holder to admission to listed attractions and services in Baku (“Attractions”) upon presentation without further payment, together with other offers and discounts where appropriate (“Special Offers” and/or “Card Holder Offers”). Admission to Attractions is subject to the Card being valid and to there being sufficient value remaining. All Attractions are required to accept admission without further payment, subject to their normal admission criteria.

4.2 The Go Baku Card remains the property of BTHO and may only be used by the purchaser for personal, non-commercial use. It is non-transferable and no replacements or refunds can be offered for lost or stolen cards.

4.3 The CARD cannot be used for return visits to any Attraction. 

5. Exclusions and Disclaimers

5.1 Whilst BTHO will make reasonable endeavors to maintain the consistency of the product line-up, participating Attractions and Special Offer and/or Card Holder Offer providers may be withdrawn at any time and replaced with Attractions or offers of equivalent value. BTHO will not be responsible for any loss, damage, expense or inconvenience connected with changes in the product line-up. 

5.2 Opening times at Attractions will fluctuate from time to time and you are recommended to check with the Attraction concerned prior to visiting it to ascertain the current position. Similarly, entry prices detailed in the Information are correct at time of going to press but may be subject to change at any time.

5.3 BTHO has taken all reasonable care to ensure that only properly run and reputable Attractions and Special Offer and/or Card Holder Offer providers of good standing are within The CARD, however BTHO shall not be liable for any deficiencies of service, quality or health, and safety issues at any particular Attraction or Special Offer and/or Card Holder Offer as those are matters exclusively within the control of the Attractions or the offer concerned. You visit any Attraction or participate in any offer voluntarily and at your own risk. 

5.4 BTHO shall not be responsible if any Attraction refuses admission or if any Special Offer and/or Card Holder Offers are not granted in accordance with the terms of the Card. Any complaints or claims for redress must be made directly to the Attraction or offer concerned. 


6.1 We are responsible to you for foreseeable loss and damage that may be caused by us (not by any third party), where we are in breach of these Terms or we fail to use reasonable skill and care.

6.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees or agents, or for fraud or fraudulent misrepresentation.

6.3 BTHO will not be liable in any amount for failure to perform any obligation under these Terms if such failure is caused by the occurrence of any unforeseen contingency beyond our reasonable control, including without limitation Internet or communications outages, fire, flood, terrorism, war or act of God.

6.4 Nothing in these Terms shall exclude or limit any statutory or common law rights that you enjoy as a consumer.


7.1 If BTHO does not enforce any provision of these Terms this will not be considered a waiver of any provision or right. If we delay in enforcing these Terms we can still enforce them later.

7.2 These Terms are subject to the laws of Azerbaijan whose courts shall have exclusive jurisdiction in the event of any dispute or claim.

7.3 We may transfer our rights and obligations under these Terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms. You are not permitted to transfer, sublicense ordeal in the Card without BTHO's prior written permission.

7.4 These Terms do not create any right of enforcement under the Contracts (Rights of Third Parties) Act 1999